Management Development

This IITD certified course will equip employees with skills to deal with change, conflict and challenges in business. It will allow them to lead, develop and maximise the abilities of their staff.


Course Content

  •  Communications and Assertiveness
 The Self and the Team
  • Managing Conflict
 Causes, effects and investigations
  • Performance Management
 Benefits, SMART objectives, informal reviews, measuring results, managing performance for the future
  • Change Management
Great leaders, leadership styles, behaviours, motivators, business in transformation, communicating change
  • Commercial Awareness
 Profit & Loss accounts, regular Management Accounts, Cash-flow and Key Performance Indicators
  • Leadership – Influencing & Delegation
 Influencing upwards and downwards, delegation, delegation styles
  • HR Practices
 Employment Legislation, life cycle of employees and legislative implications
  • Communications & Time Awareness
 Communications, time management, decision making, time management tools
  • Managing Cashflow, Debt Control & Shrinkage
 Cash flow, credit control, systems, issues
  • Buying & Negotiation Skills
 Buying, forecasting, and negotiating


Keith Harford, CEO of Keith Harford Retail & Business Advisors



Start Date

Available on request



Non-members: €1940

Course Days and Times

This is a 10 module course, and can be delivered on a schedule that best suits participants.



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